An Interesting book that I am presently reading!
I am presently reading a very interesting book called "Expertise Locator Systems - Finding the Answers" by The American Productivity & Quality Center (APQC). To find best practices APQC identified more than 40 potential partners, screened seven who met the criteria of having an integrated Exterprise Locator System, conducted phone interviews with this group, and selected five best-practice organizations for site visits. Bascially they have identified 3 different models by which organizations position an ELS. Suggest anyone who is interested in knowing more about expertise locator systems and best practices in leading organizations, read this book from APQC.